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Dr. Baisakhi Mitra Mustaphi

Associate Professor & HOD Marketing

Areas Of Expertise

Consumer Behaviour, Integrated Marketing Communications, Services Marketing, International Marketing, Luxury Brand Marketing, Marketing Management, Leadership

Bio

Dr. Baisakhi Mitra Mustaphi holds a Ph.D. in Management from University of Mysore. She has been in the field  of Education for around 20 years. She did Masters in Business Administration from University of Calcutta with specialization in Marketing. She has been a Faculty of Management with leading Management Institutes in Mumbai & Bangalore and is also an approved PhD Guide in Management Studies of University of Mumbai. She has published research papers in International & National Journals and presented papers at various National & International Conferences organized by IIM, North American Society for Marketing Education in India, Academy of Indian Marketing, AMDISA, etc. She has been Track Chairperson of International Research Conferences at reputed Management Institutes in India and also at Foreign University-American Institute of Applied Sciences in Switzerland. She is a Board of Studies Member at MIT Mysore. She has conducted MDP on Marketing Strategies and Corporate Branding with reputed Organizations. She has conducted FDP with reputed academic Institutions. Dr. Baisakhi is a PhD Examiner for Management Studies with reputed Institutions. She is also Reviewer of Research papers in reputed Journals in the field of Management . She has successfully completed the Harvard Business School Online Certificate Program in “Disruptive Strategy”.

Qualifications

Ph.D., MBA, PGDHHM, BA(H)

Teaching Interests

Marketing Management, Consumer Buying Behaviour, Integrated Marketing Communication, Services Marketing, Luxury Brand Management, International Marketing

Publications

1. Trends in the use of social media as a tool of Marketing Communications in FMCG Sector in India” in International Journal of Online Marketing, J Vol 3, No 3. (ISSN- 2156-1753, eISSN-2156-1745), IGI Publishing 2. “Trade Unionism and Compensation Dynamics: a research overview”, in Ushus Journal of Business Management (ISSN- 0975- 3311) 3. “Digital Marketing Strategies for Effective Customer Relationship Management’, in Journal of Modern Accounting and Auditing, August 2020, Vol. 16, No.8, 376-384 doi: 10.17265/1548-6583/2020.08.004, ISSN: 1548-6583 (Print) 1935-9683 (Online) 4.“Marketing Communications Strategy through Social Media” in Journal of Modern Accounting and Auditing, December 2020, Vol. 16, No.12, doi: 10.17265/1548-6583/2020.12.004, ISSN: 1548-6583 (Print) 1935-9683 (Online) 5. “Consumer Learning and its implication in Marketing” published in International Journal of Business and Management Invention (IJBMI) ISSN (Online): 2319-8028, ISSN (Print):2319-801X, DOI: 10.35629/8028-1007030104 6. A Multivariate Analysis Of Hypothetical Brand Extensions of Haier as A Corporate Brand in The Indian Market, IOSR Journal of Business and Management (IOSR-JBM),2024 7. Consumer Attitude and its implication on Marketing with respect to selected Brands, International Journal of Management (IJM), 2024, Vol 15, Issue 1 8. Consumer Perception towards Electric Vehicles in Emerging Markets, Journal of Information Systems Engineering and Management 2025, 10(20s) e-ISSN: 2468-4376 9. Social Media Marketing and Its Impact on Consumer Perception with Respect to Beauty and Personal Care Products, Journal of Information Systems Engineering and Management 2025, 10(36s) e-ISSN: 2468-4376 10. The New Marketing Radar: Social Listening in Action, Advances in Consumer Research, 2 (4), ISSN (Print): 0098-9258 ISSN(Online): 3079-1766, ABDC, Category B 11. NEWSPAPER Article titled, “Consumer Behaviour Towards Luxury Brands”, published in HINDUSTAN TIMES, Page 5, Dated: March 06,2025"

Awards

"Best Educationist Award from International Institute of Education & Management."

FDP Conducted

Conducted FDP on “Teaching and Research on Global Marketing Strategy” at IIMS Pune

MDP Conducted

1. Conducted MDP on Marketing Strategies for Divisional Managers and Branch Managers of New India Assurance Company Limited (NIACL). 2. Conducted MDP on Corporate Branding for Divisional Managers of NIACL at Insurance Institute of India, Mumbai.

Papers Presented

o Presented Paper Titled, “Decoding Demand: Sustainability Preferences in Suburban Indian Tourism” at 10th Pan IIM World Management Conference 2025 held at IIM Ranchi on Nov27 to Nov 29,2025 o Presented Paper Titled, “Decoding Digital Dialogue: The Role of Social Listening in Modern Marketing”, at FMOS 2025 at the crossroads of Finance, Marketing, and Operations for Sustainable Business, an International Conference organized by American Institute of Applied Sciences in Switzerland on June 13 &14,2025 o Presented a Paper Titled, “Changing Trend of Consumer Buying Behaviour Towards Apparel " presented on June 7,2024 at the International Research Conference, FMOS 2024 organized by American Institute of Applied Sciences in Switzerland. o Presented a Paper Titled “Determinants of Consumer Buying Behavior of OTT Media Channels: A Changed Paradigm” at the International Conference on “REIMAGINING MARKETING WITH TECHNOLOGY” at IIM Jammu in association with DEAKIN University, Australia on February 10-11, 2023 o Presented a paper titled, “Visual Merchandising and impact of Emotion on Consumer Buying Decision”, in the 9th IBS Conference on Marketing & Strategy held on the theme Marketing 5.0: Opportunities and Challenges during January 21-22, 2022, organized by IBS Hyderabad, IFHE University, India. Conference Proceeding: ISBN 978-93-92377-99-0 o Presented a Paper titled, “Customer Based Digital Marketing Strategies in New Age Retailing”, International E-Conference on “The Age of Digital Transformation- Impact Of Emerging Technologies in Marketing” organized by North American Society for Marketing Education in India in collaboration with IMS UNISON University, Conference Proceeding: ISBN: 978-93-90818-49-5 o Presented a Paper titled, “Importance of Social Listening in Digital Marketing, in International Conference FSECON, 2020 at Turkey through Virtual Mode organized by FsCongress International Congress on Social Science, Ankara, Turkey and FEAS Osmaniye Korkut Ata University, Osmaniye, Turkey o Presented a Paper titled “Effectiveness of marketing Communications through Social Media in FMCG Sector in India” at the 14th International Commerce and Management Conference organized by University of Mumbai. Received the Outstanding Research Paper Award. o Presented a Paper titled “Impact of Monetary and Fiscal Policies on Online Retail Sales at the 16th International Commerce and Management Conference On “Global Economy, Insolvency and Bankruptcy Code” organized by the University Department of Commerce, University of Mumbai on October 04 & 05,2018. Received the Outstanding Research Paper Award